Replace your medical answering service with an AI that never sleeps. It answers every patient call and text, handles after-hours and overflow, and books straight into athenahealth, eClinicalWorks and 50+ systems — no hold music, no message slips, no missed patients. HIPAA-compliant to the core.
Whether you run a primary care office, a specialty clinic or a multi-provider group, the after-hours problem is the same: a traditional medical answering service takes a message and pages the on-call provider for everything. Patients wait until morning, providers get woken for nothing, and Monday's voicemail backlog buries the front desk.
PilotPractice is a 24/7 AI medical answering service that actually handles the call. It answers every line live — after hours, lunch, weekends and overflow — books and reschedules into athenahealth, eClinicalWorks, NextGen and 50+ EHR systems, and answers insurance and hours questions from your live data.
It triages by urgency on your protocol, warm-transfers true emergencies to the on-call provider with context, and routes refills, results and records requests to the right place. You get full transcripts of every call and a flat monthly bill — no per-minute charges.
Real, unedited calls handled by PilotPractice's medical voice AI in production. Patient details changed for HIPAA — everything else is exactly how it sounded on the line.
Pulls your live schedule, confirms insurance, and books, reschedules or cancels in real time.
Identifies the patient and routes refill, results and records requests to the right place.
Answers from your live accepted-plans list and offers to verify benefits.
Walks callers through your triage protocol and routes urgent calls to the on-call provider.
Real call · real EMR lookup · zero humans in the loop. Want to stump it? Call our live demo line →
The fastest-growing channel in healthcare isn't the phone — it's the text thread. PilotPractice holds a real conversation over SMS, answers questions, and writes the appointment straight into your schedule. No app, no portal, no waiting on hold.
Every missed, after-hours and overflow call is a patient who booked somewhere else. Move the sliders to your numbers.
One AI that picks up every inbound call and text — and proactively calls and texts patients to fill your schedule, recover no-shows and bring people back.
We officially integrate with athenahealth, eClinicalWorks, NextGen, AdvancedMD, Dentrix, Open Dental, ModMed and 50+ EHR, EMR and practice-management systems — reading your live schedule and writing back in real time. No rip-and-replace.
Don't see your system above? That list is what we integrate with today — but it's always growing, and there's a good chance we can connect yours too. Tell us what you run and we'll confirm.
Check your EMR & request an integrationThe same AI answering service runs the front desk for practices across healthcare — each one trained on its own providers, services, insurance and triage rules. Explore your specialty:
One-click OAuth or guided setup. PilotPractice reads your providers, services, hours and insurance list automatically.
Port or forward your line and turn on texting — we handle all the telecom. Nothing changes for your patients.
Most practices are answering real calls and texts within 24 hours. You watch it ring.
Every call and text is encrypted, logged and audit-ready. Security isn't a feature — it's the foundation.
Full access. Every integration. If it doesn't book you more appointments than it costs, walk away.
Setup takes one call. We do the work — you watch it ring.
