PilotPractice's voice and text AI is the always-on receptionist for primary care practices — it answers every patient call and message, books straight into athenahealth, eClinicalWorks and NextGen, and follows up automatically. More accurate than any answering service, and HIPAA-compliant to the core.
Primary care phone volume is brutal and bursty — Monday mornings, flu season, every snow day. Patients calling for a same-day sick visit, a refill or a lab result hit a busy line, and a frustrated panel is a panel that drifts to urgent care and the patient portal.
PilotPractice's primary care voice AI answers every call at once, with no hold queue. It books same-day sick visits and annual physicals into athenahealth, eClinicalWorks or NextGen, routes refill and results requests to the right provider, and answers insurance and hours questions from your live data.
For symptoms that need a clinician, it follows your triage protocol and routes to the on-call provider. It also runs outbound reminders, recalls and reschedules — so your panel stays booked and your front desk stops drowning in the phone.
Real, unedited calls handled by PilotPractice's primary care voice AI in production. Patient details changed for HIPAA — everything else is exactly how it sounded on the line.
Pulls the live schedule, confirms insurance, and books the same-day sick visit or annual physical.
Identifies the patient and routes refill and lab-result requests to the right provider or portal.
Answers from your live accepted-plans list and offers to verify benefits.
Walks the caller through your triage protocol and routes urgent symptoms to the on-call provider.
Real call · real EMR lookup · zero humans in the loop. Want to stump it? Call our live demo line →
The fastest-growing channel in healthcare isn't the phone — it's the text thread. PilotPractice holds a real conversation over SMS, answers questions, and writes the appointment straight into your schedule. No app, no portal, no waiting on hold.
Every missed, after-hours and overflow call is a patient who booked somewhere else. Move the sliders to your numbers.
One AI that picks up every inbound call and text — and proactively calls and texts patients to fill your schedule, recover no-shows and bring people back.
We officially integrate with athenahealth, eClinicalWorks, NextGen, AdvancedMD, Elation and 50+ EHR and practice-management systems — reading your live schedule and writing back in real time. No rip-and-replace.
Don't see your system above? That list is what we integrate with today — but it's always growing, and there's a good chance we can connect yours too. Tell us what you run and we'll confirm.
Check your EMR & request an integrationThe same AI runs the front desk for practices across healthcare — each one trained on its own providers, services, insurance and scheduling rules. Explore your specialty:
One-click OAuth or guided setup. PilotPractice reads your providers, services, hours and insurance list automatically.
Port or forward your line and turn on texting — we handle all the telecom. Nothing changes for your patients.
Most practices are answering real calls and texts within 24 hours. You watch it ring.
Every call and text is encrypted, logged and audit-ready. Security isn't a feature — it's the foundation.
Full access. Every integration. No credit card. If it doesn't book you more appointments than it costs, walk away.
Setup takes one call. We do the work — you watch it ring.
