PilotPractice's voice and text AI is the always-on receptionist for urgent care centers — it answers every patient call and message, books straight into Experity, DocuTAP and eClinicalWorks, and follows up automatically. More accurate than any answering service, and HIPAA-compliant to the core.
Urgent care lives and dies on the next 30 minutes. Callers want one thing — how long is the wait and can I come in — and if they get a busy signal or voicemail, they're already driving to the urgent care across the street.
PilotPractice's urgent care voice AI answers instantly, quotes your current wait time and hours, and saves the caller a spot in line or books the next slot in Experity, DocuTAP or eClinicalWorks. It answers cost and insurance questions from your live data and texts check-in instructions.
It picks up every line during the after-school and evening rush, covers overflow when your front desk is slammed, and handles occupational-health and follow-up calls too — so no patient is lost to a ringing phone.
Real, unedited calls handled by PilotPractice's urgent care voice AI in production. Patient details changed for HIPAA — everything else is exactly how it sounded on the line.
Answers current wait time and hours, and saves the caller a spot in line in real time.
Books the next available slot and texts arrival and check-in instructions.
Answers from your live plan list and quotes self-pay pricing.
Picks up every call nights and weekends so no patient rolls to voicemail.
Real call · real EMR lookup · zero humans in the loop. Want to stump it? Call our live demo line →
The fastest-growing channel in healthcare isn't the phone — it's the text thread. PilotPractice holds a real conversation over SMS, answers questions, and writes the appointment straight into your schedule. No app, no portal, no waiting on hold.
Every missed, after-hours and overflow call is a patient who booked somewhere else. Move the sliders to your numbers.
One AI that picks up every inbound call and text — and proactively calls and texts patients to fill your schedule, recover no-shows and bring people back.
We officially integrate with Experity, DocuTAP, eClinicalWorks, athenahealth and 50+ urgent care and medical EHR systems — reading your live schedule and writing back in real time. No rip-and-replace.
Don't see your system above? That list is what we integrate with today — but it's always growing, and there's a good chance we can connect yours too. Tell us what you run and we'll confirm.
Check your EMR & request an integrationThe same AI runs the front desk for practices across healthcare — each one trained on its own providers, services, insurance and scheduling rules. Explore your specialty:
One-click OAuth or guided setup. PilotPractice reads your providers, services, hours and insurance list automatically.
Port or forward your line and turn on texting — we handle all the telecom. Nothing changes for your patients.
Most practices are answering real calls and texts within 24 hours. You watch it ring.
Every call and text is encrypted, logged and audit-ready. Security isn't a feature — it's the foundation.
Full access. Every integration. No credit card. If it doesn't book you more appointments than it costs, walk away.
Setup takes one call. We do the work — you watch it ring.
