PilotPractice's voice and text AI is the always-on receptionist for behavioral health practices — it answers every patient call and message, books straight into SimplePractice, TherapyNotes and Valant, and follows up automatically. More accurate than any answering service, and HIPAA-compliant to the core.
It takes real courage for someone to pick up the phone and ask for therapy. If that call hits voicemail or a full inbox, most people don't call back — they put it off for months. For solo practitioners and group practices alike, a missed call is a missed client and a person who didn't get help.
PilotPractice's behavioral health voice AI answers warmly on the first ring, day or night. It captures what the client is seeking, matches them to the right therapist or psychiatrist, and books the intake straight into SimplePractice, TherapyNotes or Valant — including telehealth links.
It handles the operational load that buries small practices: recurring session scheduling, reschedules, waitlist fills, insurance and sliding-scale questions, and superbill requests. Crucially, it recognizes crisis language and routes those calls immediately to your safety protocol or on-call clinician — never to a queue.
Real, unedited calls handled by PilotPractice's behavioral health voice AI in production. Patient details changed for HIPAA — everything else is exactly how it sounded on the line.
Captures what the client is seeking, matches them to the right therapist, and books the intake in real time.
Books weekly or biweekly therapy and psychiatry sessions and manages reschedules and cancellations.
Answers from your live plan list, explains self-pay and superbills, and offers to verify benefits.
Recognizes crisis language and routes immediately to your safety protocol or on-call clinician — never left in a queue.
Real call · real EMR lookup · zero humans in the loop. Want to stump it? Call our live demo line →
The fastest-growing channel in healthcare isn't the phone — it's the text thread. PilotPractice holds a real conversation over SMS, answers questions, and writes the appointment straight into your schedule. No app, no portal, no waiting on hold.
Every missed, after-hours and overflow call is a patient who booked somewhere else. Move the sliders to your numbers.
One AI that picks up every inbound call and text — and proactively calls and texts patients to fill your schedule, recover no-shows and bring people back.
We officially integrate with SimplePractice, TherapyNotes, TheraNest, Valant, Kareo and 50+ behavioral health and medical EHR systems — reading your live schedule and writing back in real time. No rip-and-replace.
Don't see your system above? That list is what we integrate with today — but it's always growing, and there's a good chance we can connect yours too. Tell us what you run and we'll confirm.
Check your EMR & request an integrationThe same AI runs the front desk for practices across healthcare — each one trained on its own providers, services, insurance and scheduling rules. Explore your specialty:
One-click OAuth or guided setup. PilotPractice reads your providers, services, hours and insurance list automatically.
Port or forward your line and turn on texting — we handle all the telecom. Nothing changes for your patients.
Most practices are answering real calls and texts within 24 hours. You watch it ring.
Every call and text is encrypted, logged and audit-ready. Security isn't a feature — it's the foundation.
Full access. Every integration. No credit card. If it doesn't book you more appointments than it costs, walk away.
Setup takes one call. We do the work — you watch it ring.
