PilotPractice's voice and text AI is the always-on receptionist for optometry practices — it answers every patient call and message, books straight into Eyefinity, RevolutionEHR and Crystal PM, and follows up automatically. More accurate than any answering service, and HIPAA-compliant to the core.
Optometry front desks field a constant mix of exam scheduling, contact-lens reorders, frame and Rx questions, and vision-insurance verification. When opticians are with patients, the phone goes to voicemail — and the overdue-exam patient and the contacts reorder both slip away.
PilotPractice's optometry voice AI answers every call instantly. It books comprehensive eye exams into Eyefinity, RevolutionEHR or Crystal PM, answers questions about glasses, contacts and Rx pickup, and verifies VSP, EyeMed and medical benefits from your live data.
It runs annual-exam recalls to bring patients back on schedule, books contact-lens fittings, and — for urgent eye concerns like sudden vision loss or injury — follows your triage protocol and routes to the on-call provider. Your opticians stay with patients; the phone still gets answered.
Real, unedited calls handled by PilotPractice's optometry voice AI in production. Patient details changed for HIPAA — everything else is exactly how it sounded on the line.
Pulls the live schedule, confirms vision and medical insurance, and books the comprehensive exam.
Answers questions about Rx pickup, contact-lens reorders and frame selection, and books fittings.
Answers from your live vision-plan list and offers to verify benefits.
Triages urgent eye issues per your protocol and routes true emergencies to the on-call provider.
Real call · real EMR lookup · zero humans in the loop. Want to stump it? Call our live demo line →
The fastest-growing channel in healthcare isn't the phone — it's the text thread. PilotPractice holds a real conversation over SMS, answers questions, and writes the appointment straight into your schedule. No app, no portal, no waiting on hold.
Every missed, after-hours and overflow call is a patient who booked somewhere else. Move the sliders to your numbers.
One AI that picks up every inbound call and text — and proactively calls and texts patients to fill your schedule, recover no-shows and bring people back.
We officially integrate with Eyefinity, RevolutionEHR, Crystal PM, Compulink and 50+ optometry and medical systems — reading your live schedule and writing back in real time. No rip-and-replace.
Don't see your system above? That list is what we integrate with today — but it's always growing, and there's a good chance we can connect yours too. Tell us what you run and we'll confirm.
Check your EMR & request an integrationThe same AI runs the front desk for practices across healthcare — each one trained on its own providers, services, insurance and scheduling rules. Explore your specialty:
One-click OAuth or guided setup. PilotPractice reads your providers, services, hours and insurance list automatically.
Port or forward your line and turn on texting — we handle all the telecom. Nothing changes for your patients.
Most practices are answering real calls and texts within 24 hours. You watch it ring.
Every call and text is encrypted, logged and audit-ready. Security isn't a feature — it's the foundation.
Full access. Every integration. No credit card. If it doesn't book you more appointments than it costs, walk away.
Setup takes one call. We do the work — you watch it ring.
