Insurance verified by AI, automatically
A patient texts a photo of their insurance card. The AI reads it, checks eligibility with the insurer in real time and puts the copay, deductible and out-of-pocket on the message in your inbox. Nobody on your team lifts a finger.
Example data. Benefits shown are what the insurer returns for the patient’s plan.
- Real-time check with the insurer
- Reads insurance card photos
- 0 staff clicks
- HIPAA‑compliant
Stop calling insurers to check coverage
Checking benefits by phone or portal eats front-desk hours and still leaves surprises at checkout. Here the check runs the moment a card arrives, so the answer is waiting before anyone opens the message.
- The AI reads the insurer, member ID and group number off the card photo
- It matches the carrier to the right payer and adds the date of birth from the patient record
- The insurer’s own answer comes back live, not a guess from the card
- A card sent twice is only checked once
- 📱Patient texts the cardFront, back, or both, by text or email.
- AIAI reads it and asks the insurerReal-time eligibility request, no one retypes a thing.
- ✓Your team sees the answerActive or inactive, with the patient’s benefits, right on the message.
The numbers your front desk actually needs
Every check returns the insurer’s answer for the patient’s in-network benefits, when the payer reports them.
- 💬Text messagePatients reply to your office number with a photo.
- ✉EmailA card attached to an email is read the same way.
- 📅Online bookingA member ID typed on your booking page is checked in the background and saved as a staff-only note.
Cards come in however patients send them
You don’t need a new patient portal or app. The AI watches the channels your office already uses and runs the check on its own.
- Results are for your team only, patients never see them
- Bills under your practice NPI or each provider’s own
- Part of the same PilotPractice platform that answers your calls and texts
Stop checking insurance by hand
See a texted insurance card turn into verified coverage, live. Pick a 15‑minute slot and we’ll walk you through it.
Built for healthcare. Secure by default. Real-time eligibility with the patient’s insurer.
