VoIP for Medical Offices
A phone system that makes it personal
See important patient context the second the phone rings, so every call feels intentional.
HIPAA-Compliant • BAA Available • Works with your EHR
As we are new to Pilot, this is one of the best business decisions we made because there has never been a phone call or e-mail that has not been instantly responded to and our issues fixed. We have multiple to refer back to as our “go to” partners.
-Jay S.
I have been working with the team at Pilot Practice for 6 months and they have been a pleasure to work with. They are attentive and punctual. They are great communicators and it really makes doing business with them easy.
-Joe C.
Huge Thank you to everyone at PilotPractice for being so amazing and helping our business grow. We appreciate your knowledge, timeliness and creativity. Highly recommended by us here at – VIA Health & Medspa.
Crissol L.
Your phones, finally connected to
the patient journey.
KloudMD Phones surface patient details, automate follow-ups, and
route calls intelligently, so your front desk converts more inquiries
into booked appointments.
Call Snapshot
Context at "hello"
When a patient or new lead calls, KloudMD shows a live profile so your team can personalize instantly.
- Caller name
- Upcoming appointments
- Outstanding balances
- Open tasks & notes
Missed Call Text
Never lose a lead to voicemail
If you can’t answer, KloudMD automatically texts the caller (or emails if no mobile on file) with a friendly follow-up.
- Fully customizable templates
- One-tap booking link
- Optional manual review
Softphones
Work the phones from anywhere
Place and receive HIPAA-compliant calls from desktop or mobile.
- See who's on hold
- Warm transfer, merge, park/pickup
- Multi-location support
- Call muting and hold
Visual Routing
Route every call to the right person
Design call flows that match your business hours and staffing reality.
- Phone hours & overrides
- Call groups
- Smart queues with estimated wait
- Phone trees
Multi Location
One phone system for many offices
Share coverage, fill each other’s schedules, and keep visibility across sites.
- Unified directories and presence
- Cross-location call pickup & parking
- Rollup analytics with location filters
Phone Analytics
See what’s happening, fix what isn't
Turn call data into staffing, training, and marketing decisions.
- Total calls & response time
- Call volume & source
- Call tracking
- Conversion tracking
eFax
Fax without the paper chase
Send and receive secure faxes from any device automatically linked to the patient record.
- Shared fax directories & cover sheets
- Mobile send/receive with audit trail
- Searchable archive
Need phone hardware?
We've got that too.
Yealink T57W (Desk Phone)
A large, adjustable screen and premium sound give front-desk and clinical staff the control they need. With KloudMD, tap to transfer, park, or pull up patient details without breaking the flow.
Yealink W76P (cordless)
Freedom to step away from the desk, without missing a beat. Pair with KloudMD to pick up, transfer, and act on calls from anywhere in the clinic.
More about KloudMD medical
office phone system
We integrate with
the EHR system you
already use
You don't need to switch EHR software.
KloudMD connects with your system.
