Call Intelligence Software
Insights from every call that improve experiences
KloudMD analyzes call sentiment, intent, and revenue signals to help your office improve service and capture more appointments.
As we are new to Pilot, this is one of the best business decisions we made because there has never been a phone call or e-mail that has not been instantly responded to and our issues fixed. We have multiple to refer back to as our “go to” partners.
-Jay S.
I have been working with the team at Pilot Practice for 6 months and they have been a pleasure to work with. They are attentive and punctual. They are great communicators and it really makes doing business with them easy.
-Joe C.
Huge Thank you to everyone at PilotPractice for being so amazing and helping our business grow. We appreciate your knowledge, timeliness and creativity. Highly recommended by us here at – VIA Health & Medspa
Crissol L.
Assess the details that matter with AI
Our call intelligence software extracts patterns, signals, and sentiment from office calls to surface problems, needs, and opportunities.
Understand the patient
behind the call
Our AI reviews each call, detects sentiment, and recognizes what the caller needs, then highlights opportunities to help.
See growth opportunities across locations
Use transcripts and automatic call categories to spot opportunities. See when a chance was missed, prioritize follow-ups, and close the loop quickly.
Understand the patient
behind the call
Compare data by site. Filter and benchmark to learn where you’re winning, where offices struggle, and where to improve.
Help staff deliver outstanding experiences
Analyze calls to assess both patient and staff sentiment. Streamline conversations, reduce time on the phone, and free your team to focus on care.
Results from clinics
Practices feel the impact.
18-12%
Lift in call to appointment
conversion
-28%
More missed
opportunities recovered
15%
Reduction in average
handle time
Have an EHR already?
KloudMD connects
to it.
Don't stress about switching platforms.
KloudMD works with the tools you use,
and we're 100% HIPAA compliant.
