The AI Deskphone for Medical Practices | PilotPractice
For medical & dental practices · Integrates with most EMR/EHRs

The AI deskphone for medical practices

Enterprise VoIP hardware with a built‑in AI receptionist, built for medical and dental practices only. It answers the patient calls your front desk can’t, books the appointment straight into your EMR/EHR, and texts the patient a confirmation – more booked patients, no extra staff.

PilotPractice AI deskphone
  • No missed calls, no voicemail
  • Books into your real schedule
  • HIPAA‑compliant
  • Plug‑and‑play, pre‑configured
24/7Every call answered – nights, lunch, weekends
0Voicemails for your front desk to return
100+EMR/EHR integrations – books into your schedule
HDTouchscreen deskphones – pre‑configured, plug‑and‑play
Book more patients

Every missed call is a patient booking somewhere else

Your staff ring first. If nobody can pick up – busy, at lunch, after hours – the AI answers on the spot, checks your real availability and books the visit. The patient never hears voicemail.

  • Rings several staff at once – first to answer takes the call
  • Missed, busy or after‑hours? The AI picks up – not voicemail
  • Appointment lands in your EMR with a text confirmation to the patient
  • Our team configures the routing for you and changes it any time
  • 📞
    Patient calls your officeYour staff phones ring first, like today.
  • AI
    Nobody free? AI picks upBusy, missed and after‑hours calls are answered instantly.
  • ✓
    Appointment bookedReal slot from your schedule · confirmation texted to the patient.
  • ▶ Hear a real call2:57
    Broken tooth, booked in under three minutes A patient calls with a dental emergency. The AI answers, offers the soonest openings, books Tuesday at 9 AM and confirms the details – no staff involved.
412This week’s calls
  • Answered by staff 281 · 68%
  • Picked up by AI 111 · 27%
  • Missed 20 · 5%

Missed calls don’t pile up – the AI picks up what your staff can’t, and every one that got away is listed with a callback link.

Lighter staff workload

Give your front desk hours back every day

No more “who called about what?”. Every call is recorded, transcribed and filed to the right patient chart – so your team stops returning voicemails and re‑typing appointments.

  • Automatic recording and searchable transcripts on every line
  • Call details logged to the patient’s profile – not a shared inbox
  • Answered vs. missed, per day and per line, in one dashboard
  • See how many bookings the AI recovered for you
Features

Everything your front desk phone should do

A phone system built for healthcare, with an AI receptionist inside it.

AI receptionist

Answers missed, busy and overflow calls instantly, helps the patient like a member of your staff, and books an open slot.

Call recording & transcripts

Every conversation recorded, transcribed and attached to the right patient. Keyword search across calls.

Books into your EMR

Real‑time availability from your EMR. Appointments land directly in your schedule – no retyping, no double‑booking.

After‑hours coverage

Nights, weekends and lunch – covered. Patients book instead of hanging up. Urgent calls routed per your instructions.

Multi‑location & remote

Shared lines and ring groups across offices. Staff answer from any desk or from home. One bill, one dashboard.

HIPAA‑compliant hardware

HD touchscreen deskphones arrive pre‑configured and HIPAA‑compliant – encrypted calls, recordings and transcripts under a signed BAA. Plug them in and you’re live.

Integrations

Calls, transcripts and bookings filed to the EMR you already use

Recordings, transcripts and appointment details go to the right patient automatically.

  • athenahealth
  • AdvancedMD
  • Aesthetic Record
  • Boulevard
  • Cerner
  • Charm Health
  • ChiroTouch
  • CureMD
  • Curve Dental
  • Denticon
  • Dentrix
  • DrChrono
  • Eaglesoft
  • eClinicalWorks
  • Elation Health
  • Epic
  • Greenway Intergy
  • IntakeQ
  • Jane App
  • Mindbody
  • ModMed
  • Nextech
  • NextGen
  • Office Ally
  • Open Dental
  • PatientNow
  • Practice Fusion
  • SimplePractice
  • Tebra (Kareo)
  • TherapyNotes
  • Vagaro
  • WebPT
  • Zenoti
  • Don’t see yours? We build new EMR integrations on request.
Hardware

Enterprise‑grade phones, plug‑and‑play setup

HIPAA‑compliant HD touchscreen deskphones that arrive pre‑configured for your office. Plug them in and you’re live – no technician, no IT project.

  • HD audio and touchscreen display
  • Pre‑configured before it ships
  • One phone system across every location
  • Voicemail and call transcription included
  • HIPAA‑compliant – encrypted calls, recordings and transcripts, patient data stays in your EMR, BAA included
HD touchscreen AI deskphone
“Our front desk used to spend half the day on the phone. Now the deskphone answers what we can’t, books it straight into our schedule, and nothing slips through – we stopped losing patients to voicemail.”
Office ManagerFamily Medicine Practice

Stop losing patients to voicemail

See the AI deskphone answer a live call and book it into a real schedule. Pick a 15‑minute slot – we’ll hold it for you.

Built for healthcare. Secure by default. Integrates with most EMR/EHRs.

Let’s Discuss Your Growth

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