Our software will place each lead into a specific status which will allow your practice to always be able to see their updated status. The goal is for your medical staff to be able to reach back to potential patients more efficiently and faster.
Each Patient Care Coordinator / Medical Staff that takes care of calling and scheduling patients for surgery will have an individual user platform that will allow for lead ticket assignment. It means each new lead coming in will be automatically assigned to a specific staff member via a ticket.
The staff member will be notified telling them that a new lead has been uploaded and assigned to them. Tickets are transferable.
Now, you can easily find all the information you need to know about a lead & patient with our HIPAA Compliant dashboard. Provide great customer experience by knowing and answering all their questions with our dashboard. The dashboard includes:
This feature can be set-up automatically or manually based on your practice flow and needs. The call-back reminders will help your staff to never forget to call back someone, increase your conversion rate and improve overall patient experience.